Privacy policy

Lovebies operates www.lovebies.com and provides the related online store, content, features, products, and customer services (collectively, the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Lovebies collects, uses, discloses, and protects personal information when you visit or use our website, place an order, create an account, contact us, or otherwise interact with the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood the practices described below. If there is a conflict between this Privacy Policy and our Terms of Service concerning the collection, use, or disclosure of personal information, this Privacy Policy will control.

1. Personal Information We Collect or Process

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services and where you live, we may collect or process the following categories of personal information:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, such as products viewed, added to a cart or wishlist, purchased, returned, exchanged, or canceled; order numbers; transaction dates; and payment status.
• Payment information. Payment providers may collect and process payment card details, billing information, and other payment credentials. Lovebies generally receives transaction details, payment confirmation, and limited payment information rather than your complete payment card number.
• Account information, such as your username, password, account preferences, saved addresses, and settings.
• Customer support information, including the information you provide when you contact us about a product, order, return, refund, complaint, or other request.
• Device and network information, such as your IP address, browser type, device type, operating system, internet connection, and other online identifiers.
• Website usage information, such as pages viewed, links clicked, search activity, referring pages, interactions with our website, and the date and time of those interactions.
• Marketing and preference information, such as your communication preferences, consent choices, and interactions with marketing messages or advertisements.
• Fraud-prevention information, such as information used to verify transactions, detect unusual activity, and protect our customers and business.

We ask that you do not send complete payment card numbers, passwords, or other sensitive credentials to us by email or telephone.

2. Sources of Personal Information

We may collect personal information from:

• You directly, including when you browse the website, create an account, place an order, request a return or exchange, subscribe to communications, or contact customer support.
• The Services automatically, including through cookies, pixels, log files, and similar technologies when you visit or interact with our website.
• Shopify and our service providers, including payment processors, hosting providers, fraud-prevention providers, customer support providers, analytics providers, fulfillment partners, and shipping carriers.
• Advertising, marketing, and business partners, where permitted by law and subject to the privacy choices available to you.
• Other lawful sources, including publicly available sources or information provided with your authorization.

3. How We Use Personal Information

We may use personal information to:

Provide and Manage the Services

• Operate and maintain our website.
• Process payments and complete transactions.
• Fulfill, ship, and track orders.
• Process returns, exchanges, cancellations, and refunds.
• Create and manage customer accounts.
• Remember preferences and items of interest.
• Provide product recommendations and personalize the shopping experience.
• Communicate important information about orders, accounts, policies, or the Services.

Provide Customer Support

• Respond to questions and customer service requests.
• Investigate delivery, product, payment, return, or refund concerns.
• Maintain records of customer communications and resolutions.

Improve Our Store

• Understand how customers use the Services.
• Analyze website performance and shopping activity.
• Troubleshoot technical issues.
• Develop and improve products, features, and customer experiences.

Marketing and Advertising

• Send promotional emails or other marketing communications when you have subscribed or when otherwise permitted by law.
• Measure the effectiveness of advertising and marketing campaigns.
• Display advertisements or recommendations that may be based on your activity on our store or, where permitted, activity across different merchants and websites.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those messages. Even after opting out of marketing, you may continue to receive non-promotional communications relating to orders, accounts, transactions, or customer service.

Security and Fraud Prevention

• Authenticate accounts and transactions.
• Detect, investigate, and prevent suspected fraud, abuse, security incidents, illegal activity, and violations of our terms or policies.
• Protect our customers, business, Shopify, service providers, and other parties.

Legal and Business Purposes

• Comply with applicable laws, regulations, court orders, and valid legal requests.
• Establish, exercise, or defend legal claims.
• Enforce our terms and policies.
• Maintain appropriate business, tax, transaction, and compliance records.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand website activity, protect the Services, measure performance, and support advertising.

These technologies may include:

• Essential technologies required for checkout, account access, security, shopping cart functions, and other core services.
• Functional technologies used to remember preferences and improve website features.
• Analytics technologies used to understand website traffic and performance.
• Advertising technologies used to measure campaigns and, where permitted, provide more relevant advertising.

Where required, non-essential technologies are used only after obtaining your consent. You can manage applicable choices through our cookie banner, browser settings, or other privacy controls made available through the Services. Blocking certain cookies may affect the availability or operation of some website features.

5. How We Disclose Personal Information

We may disclose personal information for legitimate business purposes and as described in this Privacy Policy, including:

• To Shopify, which hosts and supports our online store and provides commerce, security, analytics, personalization, and related services.
• To service providers, including payment processors, cloud hosting providers, IT providers, analytics providers, customer support providers, fraud-prevention providers, fulfillment partners, and shipping carriers.
• To marketing and advertising partners, where permitted by law, to measure campaigns, provide advertising services, or personalize advertisements.
• At your direction or with your consent, such as when you use a third-party login, social media feature, payment option, or request that information be provided to a shipping carrier.
• For legal and safety purposes, including to comply with applicable law, subpoenas, court orders, warrants, or other valid legal processes; enforce our policies; investigate suspected fraud or illegal activity; or protect the rights and safety of Lovebies, our customers, or others.
• In connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy, subject to applicable law.

Lovebies does not sell customer contact information for monetary consideration. However, certain analytics, advertising, or personalization activities may be considered a "sale," "sharing," or "targeted advertising" under some privacy laws. Where applicable, you may opt out as described in the Your Rights and Choices section below.

6. Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide, secure, and improve Shopify services and our store.

Information submitted through the Services may be transmitted to Shopify and other service providers, including providers located outside the country where you live. We may also use Shopify features that combine information from your interactions with our store with information from your interactions with Shopify or other merchants to provide enhanced services, analytics, fraud prevention, advertising, or personalization.

In circumstances where Shopify determines the purposes and methods of this processing, Shopify is responsible for responding to requests concerning that processing. You can learn more by reviewing the Shopify Consumer Privacy Policy or by visiting the Shopify Privacy Portal.

7. Data Sharing and Targeted Advertising Choices

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising, as those terms are defined by applicable law.

You can submit an applicable opt-out request through our Data Sharing Opt-Out Page.

If you visit our website with a legally recognized Global Privacy Control (GPC) signal enabled, we will process the signal as an opt-out request for the browser and device used to visit the website where required by applicable law. If the device can be associated with a Shopify account, Shopify may also apply the request to that account. You can learn more about GPC at globalprivacycontrol.org.

Other than legally recognized browser-based preference signals such as GPC, we do not currently respond to general "Do Not Track" signals.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. Checkout and payment information is processed through secure systems provided by Shopify and applicable payment providers.

No security method or electronic transmission is completely secure. We therefore cannot guarantee absolute security. Please use secure communication methods and do not send sensitive credentials through unsecured channels.

You are responsible for maintaining the confidentiality of your account credentials. If you believe your account or personal information has been compromised, please contact us promptly.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the Services and maintain customer accounts.
• Complete orders and other transactions.
• Process returns, refunds, disputes, and customer service requests.
• Maintain business, tax, financial, and legal records.
• Prevent fraud and protect the security of the Services.
• Comply with legal obligations and enforce agreements.

Retention periods vary depending on the type of information, our relationship with you, legal requirements, and whether the information is needed to resolve a dispute or protect legal rights. When information is no longer required, we may delete or de-identify it as permitted by law.

10. Your Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have some or all of the following rights:

• Access or know: Request information about the personal information we maintain about you and how it is used or disclosed.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of certain personal information.
• Portability: Request a portable copy of certain personal information.
• Opt out: Opt out of activities considered a sale, sharing, or targeted advertising under applicable law.
• Restriction or objection: Request that certain processing be restricted or object to certain uses of personal information.
• Withdraw consent: Withdraw consent where processing is based on consent. Withdrawal does not affect processing that occurred before consent was withdrawn.
• Appeal: Appeal a decision concerning a privacy request where applicable law provides that right.

You can exercise applicable rights through the privacy controls available on our website or by contacting us using the information in the Contact Us section below.

We may need to verify your identity before completing a request. You may also use an authorized agent where permitted by law. We may require proof that the agent is authorized to act on your behalf and may ask you to verify your identity directly.

We will not discriminate against you for exercising an applicable privacy right. We will respond within the period required by applicable law.

11. Children's Privacy

The Services are not intended for children under 16, and we do not knowingly collect personal information directly from children under 16.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share the personal information of individuals under 16 as those terms are defined by applicable law.

12. Third-Party Websites and Services

The Services may contain links to websites, applications, or platforms operated by third parties. We do not control and are not responsible for the privacy, security, accuracy, or practices of those third parties.

Before providing personal information to a third-party service, please review its privacy policy and terms. The inclusion of a third-party link does not necessarily mean that Lovebies endorses that third party.

Information posted in public or semi-public areas, including third-party social media platforms, may be visible and used by other people. Please use care when sharing information publicly.

13. International Data Transfers

Personal information may be transferred to, stored in, or processed in countries other than the country where you live. Those countries may have different data protection laws.

When required, international transfers from the European Economic Area, United Kingdom, or Switzerland will be supported by a recognized legal mechanism, such as an adequacy decision, the European Commission's Standard Contractual Clauses, the United Kingdom's applicable transfer mechanism, or another lawful safeguard.

14. Complaints and Appeals

If you have a concern about our privacy practices, please contact us first so that we can review it.

Depending on where you live, you may have the right to appeal our response to a privacy request or submit a complaint to your local data protection authority. Individuals in the European Economic Area can find their supervisory authority through the European Data Protection Board.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, Services, or legal obligations.

When we update this policy, we will post the revised version on this page and change the "Last Updated" date. We will provide additional notice when required by applicable law.

16. Contact Us

For questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact us:

Store Name: Lovebies
Website: www.lovebies.com
Email: hello@lovebies.com
Phone: +1 913-233-6196
Business Address: 6040 Kimberly Ct, Haltom City, TX 76137, United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)

For purposes of applicable data protection laws, Lovebies is the controller of the personal information described in this Privacy Policy, except where another party, such as Shopify or a payment provider, independently determines how and why it processes personal information.