Refund policy

At Lovebies, customer satisfaction is important to us. We aim to provide customers with a clear and straightforward process for returns, exchanges, and refunds.

This Return & Refund Policy applies to purchases made through www.lovebies.com.

For additional information, please review our Shipping Policy and Payment Policy.

1. Return Period

Lovebies accepts returns of eligible products within 30 days after delivery.

The return period begins on the date the carrier’s tracking information confirms that the order was delivered.

We accept returns for both:

• Defective, damaged, or incorrect products
• Non-defective products returned because of size, color, style, preference, or another change of mind

Return requests submitted more than 30 days after delivery may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

For a non-defective product to qualify for return, it must be:

• New, unworn, and unused
• In the same condition in which it was received
• Unwashed and unaltered
• Returned with all original tags attached
• Returned with its original packaging and accessories, when applicable
• Accompanied by the order number or other proof of purchase

Products that show signs of wear, use, washing, alteration, accidental damage, stains, odors, or missing tags may not qualify for return.

For products that arrived damaged, defective, or incorrect, please follow the instructions in Section 7 of this policy.

3. How to Request a Return

To request a return, contact us at hello@lovebies.com within 30 days after delivery.

Please include:

• Your order number
• The email address used to place the order
• The item you wish to return
• The reason for the return
• Clear photographs if the item arrived damaged, defective, or incorrect

Our customer support team will review the request and provide the applicable return address and mailing instructions.

Please do not mail a product to our business address or any other address before receiving return instructions. Products returned without authorization or sent to the wrong address may experience processing delays.

4. Return Method

Returns are accepted by mail only.

Customers are responsible for securely packaging returned products and obtaining the appropriate return shipping label according to the instructions provided by our support team.

We strongly recommend using a trackable shipping service. Please keep the return receipt and tracking information until the return and refund have been completed.

Lovebies is not responsible for an unauthorized return or a return package that is lost or damaged during return transportation.

5. Return Shipping Costs and Labels

Lovebies does not automatically provide a prepaid return label for standard returns. Customers are responsible for arranging the return label and mailing the product to the designated return facility.

For non-defective returns, including returns due to size, color, style, preference, or a change of mind, the customer is responsible for the return shipping cost.

If a product arrived damaged, defective, or incorrect, please contact us before mailing it. After verifying the issue, Lovebies will provide an appropriate solution, which may include reimbursement of reasonable return shipping costs, a replacement, or a refund.

Any approved shipping reimbursement must follow the return method provided by our support team. Expedited or unauthorized return shipping charges may not be reimbursed.

6. Exchanges

Lovebies accepts exchanges of eligible products within 30 days after delivery.

To request an exchange, contact hello@lovebies.com with your order number and the size, color, or item you would like to receive.

Exchanges are subject to product availability. The original product must meet the return eligibility requirements stated in this policy.

For preference-based exchanges, customers are responsible for the cost of mailing the original product back to us. We do not charge a restocking fee for an eligible exchange.

If the requested replacement is unavailable, customers may select another available product or receive a refund to the original payment method after the returned product has been received and approved.

For damaged, defective, or incorrect products, please contact us so we can review the issue and arrange an appropriate replacement or refund solution.

7. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, or different from what you ordered, contact us at hello@lovebies.com within the 30-day return period.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label when relevant

Do not discard the product or its packaging until we have reviewed the request.

After verification, Lovebies may offer:

• A replacement
• A full or partial refund
• Reimbursement of an approved return shipping cost
• Another appropriate resolution based on the circumstances

8. Non-Returnable Products

Returns may be refused for:

• Products returned more than 30 days after delivery
• Products that have been worn, washed, used, altered, or damaged after delivery
• Products missing their original tags, packaging, components, or accessories
• Gift cards
• Personalized or custom-made products, if clearly identified as non-returnable before purchase
• Products sent without following the provided return instructions

These limitations do not affect any rights that customers may have under applicable consumer-protection laws.

9. Return Inspection

After the return package is delivered to our designated return facility, we will inspect the product to confirm that it meets this policy’s eligibility requirements.

Customers will be notified by email when the return has been approved or if additional information is required.

Receiving a return package does not automatically guarantee approval. Products that do not meet the eligibility requirements may not qualify for a refund or exchange.

10. Refunds

Approved refunds will be issued to the original payment method within 3 business days after the returned product has been inspected and approved.

After Lovebies issues the refund, the customer’s bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional time to post the funds to the customer’s account. This external processing time is outside our control.

If more than 10 business days have passed since receiving confirmation that your refund was issued, please contact your payment provider first and then contact us for assistance.

11. Original Shipping Charges

Original shipping charges paid at checkout are generally non-refundable for preference-based returns.

If the return is caused by a verified Lovebies error, such as receiving a damaged, defective, or incorrect product, the applicable original standard shipping charge may also be refunded.

Any expedited shipping cost selected by the customer is generally non-refundable unless required by applicable law.

12. Restocking Fees

Lovebies does not charge a restocking fee for eligible returns or exchanges.

13. Cancellations

If you need to cancel an order, contact us as soon as possible at hello@lovebies.com.

We will try to accommodate the request, but cancellation is not guaranteed after an order has entered processing or has been shipped.

If the order has already shipped, the customer may request a return after delivery in accordance with this policy.

14. Return Address

Returns are processed through our designated return facility.

Please contact our customer support team before mailing a return. The correct return address and detailed mailing instructions will be provided after the return request has been reviewed.

The business address listed below should not be used as a return address unless our support team specifically confirms it in writing.

15. Contact Information

For questions about a return, exchange, refund, or damaged product, please contact us:

Store Name: Lovebies
Website: www.lovebies.com
Customer Support Email: hello@lovebies.com
Customer Support Phone: +1 913-233-6196
Business Address: 6040 Kimberly Ct, Haltom City, TX 76137, United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)

We aim to respond to customer inquiries within 1–2 business days. Please include your order number when contacting us about an existing purchase.