Shipping policy

Thank you for shopping with Lovebies.

This Shipping Policy explains how orders placed through www.lovebies.com are processed, shipped, and delivered.

Please review this policy before placing an order. For information about returns and refunds, please review our Return & Refund Policy.

1. Shipping Destination

Lovebies currently ships to addresses within the United States only.

At this time, we do not ship to:

  • International destinations
  • P.O. Boxes
  • APO or FPO addresses
  • U.S. territories

Customers must provide a complete and accurate delivery address during checkout.

2. Order Processing Time

Orders are processed within 1–3 business days.

Processing Days: Monday–Friday
Order Cut-Off Time: 12:00 AM Central Time (CT)
Excluded Days: Saturdays, Sundays, and U.S. public holidays

Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Processing time is the period between placement of an order and its transfer to the applicable shipping carrier. It does not include shipping transit time.

During holidays, promotional events, or periods of unusually high order volume, processing may take longer. If a significant delay affects an order, we will contact the customer using the email address provided during checkout.

3. Estimated Delivery Time

Estimated delivery time consists of order processing time plus shipping transit time.

Total Delivery Time = Processing Time + Shipping Transit Time

United States Standard Shipping

  • Processing Time: 1–3 business days
  • Shipping Transit Time: 6–9 business days
  • Estimated Total Delivery Time: 7–12 business days
  • Shipping Cost: Free

Processing and transit times are calculated using business days from Monday through Friday. Saturdays, Sundays, and U.S. public holidays are not included.

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, public holidays, high shipping volume, incorrect address information, or other circumstances outside our reasonable control.

4. Shipping Cost

Lovebies provides free standard shipping on all eligible orders delivered within the United States.

There is no minimum order value required for free standard shipping.

If another shipping option or charge becomes available, its cost will be clearly displayed during checkout before the customer submits payment.

5. Shipping Currency

All shipping charges and order totals are displayed in U.S. dollars (USD).

6. Shipping Confirmation and Tracking

After an order has been shipped, a shipping confirmation email will be sent to the email address provided during checkout.

When available, the email will include:

  • The tracking number
  • A tracking link
  • The applicable shipping carrier or logistics provider

Tracking information may take 24–72 hours after shipment to appear or update in the carrier’s system. A temporary lack of tracking activity does not necessarily mean that the package is not in transit.

If tracking has not updated after 72 hours, please contact us at hello@lovebies.com with your order number.

7. Carriers and Fulfillment

Orders may be shipped using different carriers, logistics providers, or fulfillment partners depending on the delivery destination, product availability, and shipping requirements.

An order containing multiple products may be delivered in more than one package. If an order is divided into multiple shipments, separate tracking information may be provided for each package.

The shipping or fulfillment location may be different from the Lovebies business address listed in this policy.

8. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout, including:

  • Full recipient name
  • Street address
  • Apartment, suite, or unit number, when applicable
  • City
  • State
  • ZIP code
  • Email address
  • Phone number

Lovebies is not responsible for delays or failed deliveries caused by incomplete or incorrect information provided by the customer.

If you notice an error after placing an order, contact us immediately at hello@lovebies.com. We will try to update the address, but changes cannot be guaranteed after an order has entered processing or has been shipped.

9. Address Changes and Order Cancellations

Requests to change an address or cancel an order must be submitted as soon as possible.

Once an order has entered processing or has been transferred to a carrier, we might be unable to change or cancel it.

If an order has already shipped, the customer may request a return after delivery in accordance with our Return & Refund Policy.

10. Delayed Packages

A package may experience delays because of:

  • Severe weather
  • Carrier disruptions
  • High shipping volume
  • Public holidays
  • Transportation interruptions
  • Incorrect or incomplete delivery information
  • Circumstances outside our reasonable control

If an order has not arrived within the estimated delivery period, please contact us with your order number and tracking information. We will review the shipment and assist with the appropriate next steps.

A delay does not automatically mean that a package has been lost.

11. Lost or Missing Packages

If tracking shows that a package is still in transit beyond the estimated delivery period, please contact us so we can review the shipment with the carrier or logistics provider.

If a package is confirmed lost in transit, Lovebies will provide an appropriate resolution, which may include a replacement or refund.

If tracking shows “Delivered” but the package cannot be found, customers should first check:

  • The mailbox, porch, front door, garage, or other delivery areas
  • With household members, neighbors, reception staff, or building management
  • The shipping address on the order confirmation
  • Any delivery notice or photograph supplied by the carrier

Please contact us if the package still cannot be located. We will review the available tracking and delivery information and assist with the next steps.

12. Failed Delivery and Returned Packages

A package may be returned to the sender because of:

  • An incorrect or incomplete shipping address
  • Multiple unsuccessful delivery attempts
  • Failure to collect the package
  • Refusal of delivery
  • Inability to access the delivery location

If a package is returned, please contact us to discuss the available options.

Additional shipping costs may apply if reshipment is requested because of an incorrect address, refused delivery, or another circumstance caused by the customer. Any applicable cost will be disclosed before reshipment.

If a refund is requested instead, it will be handled according to our Return & Refund Policy.

13. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If a product arrives damaged, defective, or different from what you ordered, contact us at hello@lovebies.com within 30 days after delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging and shipping label when relevant

We will review the issue and provide an appropriate replacement, refund, or other resolution according to our Return & Refund Policy.

Please do not mail the product back before receiving return instructions.

14. Risk of Loss

Responsibility for a package transfers to the customer after confirmed delivery to the shipping address provided with the order, except where otherwise required by applicable law.

Lovebies will still review reports involving missing, damaged, or incorrectly delivered packages and assist customers based on the available carrier and tracking information.

15. Contact Information

For questions about shipping, delivery, tracking, or an order, please contact us:

Store Name: Lovebies
Website: www.lovebies.com
Customer Support Email: hello@lovebies.com
Customer Support Phone: +1 913-233-6196
Business Address: 6040 Kimberly Ct, Haltom City, TX 76137, United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)

We aim to respond to customer inquiries within 1–2 business days. Please include your order number when contacting us about an existing purchase.